The chat that picks up after-hours on this site is the same pattern — a working example you can try.
24/7
after-hours chat replies in your tone
5–8×
more reviews when the ask is sent automatically
1-in-5
rebook rate on the annual reminder nudge
What it does
The bookings you'd otherwise miss.
The customer who messages at 9 p.m. usually doesn't pick the competitor — they pick the business that replied first. A short, well-trained chat reply on your site picks up, answers the easy questions, books what it can, and escalates the rest to you in the morning.
Trained on your tone, your prices and your typical questions — not a generic chatbot script. Tweak anything any time by sending Mark a message.
What's included
What you get.
- After-hours chat reply trained on your tone, prices and service area
- Knows when to escalate to you and when to handle it itself
- Books straight into your diary — no "we'll get back to you"
- Run 24/7, after-hours only, or off — your choice
- Automatic Google review request 24 hours after the job
- Welcome and follow-up email sequences for new enquiries
- "You booked this time last year" reminder with one-tap rebook
- Anything can be changed by sending Mark a message — no tickets
Three patterns that quietly add up.
Set up once. Each one nudges the numbers a small amount every month.
24 hours after a completed job, the customer gets: "How was the service? Tap here to leave a Google review."
"This time last year you booked a session — would you like another?" Around one in five rebook the same week.
Bertha Park has a small custom automation app — see the gallery.
Try it yourself.
Send a message — the chat reply will pick up; that is the demo. Mark steps in personally as soon as it matters.
Enquire What's included